faq

Ride

What’s a Ride?
Pure fun and crazy intense! 50 min of a highly effective full body workout to get fit and healthy. Absolutely easy on the joints and feasible from beginner to competitive athlete. The dark room, the motivating music and rideXperts, who excite you and take you on an epic journey. A ride is an experience!

I’m a beginner, can i follow along?
Absolutely, because you are in charge of the resistance and the weights are available in different sizes. Your bike will be set up and explained personally to you at your first ride. And with the special bike shoes you get, you are firm and secure on the bike. If you have not done any sports for a long time, we recommend that you start with an Introduction Ride.

Spinning is not for me, why should I try Ride?
Because Ride is pure fun and a real fullbody workout. Except for the bike it has nothing to do with spinning. The upper body exercises, the dumbbell part and the music experience are just a few of the differences. When the lights go out, only you and your workout count. You forget everything around you and immerse yourself in a completely new kind of training.

What is Intro – Ride, Ride and Pro-Ride?
These are the different ride levels. Introduction Ride, for when you have not done any sports for a long time or you feel insecure. The Ride as a classic, for the beginner as well as for the professional. A full body workout of a special kind. The variable resistance and weights enable you to give exactly what you need to get a great workout. The Pro Ride is the one for you if you can not get enough. Just a whole lot faster across the board than the normal Ride.

What’s the DoubleTrouble?
One challenge, two rides. 100 minutes without break, with double the dumbbell part. Are you ready?

How do I become a Rough Rider?
Experience your ride four times a week. If you ride four or more times between Monday morning and Sunday evening, we honor you on the Rough-Rider Wall in the studios. And best of all, every fourth ride goes back on your account!

Can I really burn 900kcal per Ride?
Absolutely! The high-intensity interval training will challenge your body and is very effective. Of course, you have to be healthy and the amount of calories actually burned depends heavily on your gender, body weight and your chosen resistance.

How often should I ride?
That depends entirely on why you ride. If you want to take a break and get away from it all, sometimes one ride per week is enough. If you want to be more active and leaner, it should be two to three times. And as always, as long as it is good for you and you feel comfortable, there are hardly any limits.

When do I see the first results?
You will feel the first changes after the first two or three rides. It’s a great feeling to have done such an intense workout, it just inspires you and makes you feel proud. Then you will notice that you get used to the intensity and after 4-6 weeks you, as well as your friends and colleagues, will see the change. Of course, you can enhance the effect by adjusting your diet because your success depends heavily on how and what you eat.

I only speak English can I also go to non-English rides?
Our rideXperts all speak english very well and make sure you can follow, regardless of your German language skills.

Buying Rides

I am a student and / or 25 years old. How can I use the discount?
Quite simple: Choose a ride you want to participate in and send us an e-mail or call us. We reserve you a bike and then you can buy your rides with the discount in the studio – in cash or with a card. After that you can book your rides online or with the app whenever you feel like it.

My company has a corporate deal with you, how can I start?
Write us an email (ideally from your company mail account) with your wish Ride for the start. We then create an account in the studio and you can buy your rides with the Corporate Discount. No matter if in cash or with a credit card. You can then reserve your rides conveniently online or with the app.

Can I invite my friend?
Yes please! We call it “ride together, smile together”! If you bring a friend who has never been with us before, you are both riding for free. Just let us know when you want to come together or reserve two bikes. We will then play both rides back to your account.

I have issues with my account.
First, look at the basics: – If you have forgotten your password, click on forgotten password below the login and set a new one. – See if you still have rides on your account to book. – If that does not help, call us or send us an email. We are happy to help you!

Kein einloggen möglich.
Did you already actively accept the account and set your own password? Due to the General Data Protection Regulation, each account created by us must first be accepted by you. Only then you can set a password and log in. If you still have problems, please contact us by phone or mail.

No bike booking possible
See if you have enough rides on your account to book. If that’s the case, contact us, we will check your account.

I forgot my password.
On the website below the login, click on forgotten password and set a new one..

Can I use my rides in all ride.bln studios?
Definitely! Each of your rides can be used in every ride.bln studio. ride.feel.good

Booking

How can I book a bike?
Online via the ride.bln website or via our app. First select the studio, then the ride and finally your desired bike. If you have never been with us, write us an email, we’ll reserve your bike and create an account with you in the studio. Or you sign up online, buy Rides and then book the bike you like in the particular ride.

How early can I book a bike?
You can reserve a bike up to seven days before a Ride. As an example you can book on a Monday at one minute past 7 o’clock, the Ride for next Monday at 7 o’clock. And so on and so on….

What are the cancellation rules?
If you want to plan and book up to 7 days in advance to get your favorite bike, you have the option to postpone or cancel up to 12 hours in advance. After that no cancellations will be accepted for your ride.

How do I cancel a booked ride?
If you are on the website just go the same way as when you were booking. Select day and time and then click on your already booked bike again. The system asks you if you want to cancel the ride. Then simply book a bike in another ride. If you are using the app, click on your appointments, click on the Ride and click on “Cancel”. Select new ride, select bike, done.

What if I miss a ride?
If you have booked this ride beforehand, it will be charged to your account.

Can I move a ride?
If it ismore than 12h before the Ride, cancel your bike as described under “Cancel”. Otherwise, as long as there are free bikes in other Rides, we can book you on the same day in another Ride. Reach out to us via email or phone to check that possibility.

What happens if I’m too late and the Ride started?
If you booked a bike and your bike is prepared for you, we open the door up to a maximum of 5 minutes after the start of the Ride to let you on the bike. If several riders are late, we wait a moment to open the door only once. Please try to get to your bike with as little distraction for others as possible. If it is later than that, the ride will be charged to your account.

Is a “walk-in and ride” possible?
We’d love to have you, as long as we have enough time to setup your bike. Should you come for the first time to the ride, please be in the studio at least 15 minutes before the ride, so that we can setup your bike properly.

Questions surrounding the Ride

Which products do you carry in the studio? 
Our idea is that you only need to bring a shirt and tights or shorts. Thus, showers, towels, water and bike shoes are just as inclusive as shampoo, body wash, conditioner, body lotion and deodorant, hair spray, hair ties and make-up remover.

Can I bring my children to the studio?
If they are old enough to spend 50 minutes by themselves, no problem at all. We would very much like to, but can not take over supervision or even liability. Free Wi-Fi is available in all studios should it be a movie or an audiobook for the little ones.

Can I ride when I’m pregnant?
First and foremost, talk to your doctor and midwife. If you feel good and have their ok, there shouldn’t be any issues. However, we need a signed form from you that you participate in the Ride at your own responsibility. Listen to your body and do what feels good.

At what age can you start with Rides??
The development of adolescents can be very different. Therefore joining a Ride is possible from the age of 15, as long as the bike can be safely setup for your height. Until the age of 18 we do need a guardians signature on the liability waiver before the first Ride.

I am currently injured. Can I still ride?
It is absolutely your personal decision. In any case, talk to your doctor and/or physiotherapist and let the team know. Take care of yourself and rather do less, than too much. If it is too much, you will usually only feel it when the body comes to rest. Therefore, be more than careful. It is not worth it, because of one Ride, to strain your own body. Relax and when you are fit again, ride with your full power!

Is there an app for booking?
Yes, and it’s the easiest way to book your next Ride. Look for Ride Berlin  in the App or Play Store. Download, log in and book.

Is my data secure?
We are completely DSGVO compliant, all data is stored on German servers and no information is passed on to third parties or even sold. As always: ride.feel.good

Can you open a studio around the corner from me?
We would love to open many more locations and inspire people with Rides. So if you have an exciting property for us or would like to become part of the ride.bln family and want to help us with the expansion, then write us at team@ride-berlin.com

Ride Dictionary

Rough Rider
Ride four times or more in a week and we’ll write you up on the legendary Rough-Rider Wall. We always count from Monday morning to Sunday evening and every fourth ride is on us! And with each week you stay, your fame and the number next to your name increases. Do you accept the challenge?

Double-Trouble
Two Rides in One! A whopping 100 minutes of high-intensity interval training on the bike! For the special challenge once in a while …

rideXpert
Your smile, your drive and your motivation in one person. Our rideXperts turn training sessions into events, intense and effective but with a good mood guarantee!

Double Xpert-Ride
Double the energy, double the fun – two rideXperts on stage at the same time. More passion in one Ride is not possible!!

Five-ride-challenge
The ultimate day challenge. All rides in one day, from morning to evening. Two in the morning, one lunch ride and two in the evening. Nobody really needs this but this is the challenge for those who want to know where their limit really is.

Road rough rider
Wanna stay on the rough rider wall but are travelling? No problem! Just visit a cycle studio three times in a week, check in on social media and tag us and voila, your rough rider standing is saved!